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Home - Warranty and Returns

Warranty and Returns

Warranty
According to the European norm, all the new products include a 2 year warranty from the purchase date; while Txirula offers one more year, 3 years in total, validated upon the purchase invoice.

Only warranties from products purchased in this store or web are handled.

Should you have any problems within the warranty period, before doing anything, please call us or send us an email to info@txirula.com, and we will start managing the warranty immediately.

The warranty does not cover the unlawful use of the products nor the wear generated by their usage (non supporting feeders, bad connections, wear, humidity, etc.).

Note: valves, speakers and amplifiers' warranty covers 90 days, and so does the breakdowns resulting from a failure in the valves and speakers.

Products under warranty can be delivered by any carrier, as far as the client takes care of transport fees (one way and return).

Txirula offers special conditions already agreed with the carrier Seur; that is, €40 (€20 one way and €20 return) that you will have to pay to the carrier when you return the repaired material.

Returns
If the product acquired does not meet your expectations, besides the right of 14 legal days to return it, Txirula offers you 16 more days with the same conditions, known as '30 Days Return', under the following conditions (so that the money can be reimbursed):

a) Returned goods have to be wrapped and packaged in a safety way, with their original packaging intact and covered by a superior packing, with all their accessories and without signs of use of any type. Txirula reserves the right to retain compensation as a reduction in the price of reimbursement in exchange of goods whose value has decreased due to a clear use.

b) Return fee is €40 and has to be paid by the client, and the delivery has to be completed mandatorily by the carrier Seur.

c) All items that involve wear are excluded from the warranty '30 Days Return', including pads, tubes, drumsticks, cords, cables, cymbals, acoustic drums, electronic drums, digital pianos, unsealed software or without its original package, books and any other product that due to hygienic reasons can't be resold, such as InEar devices and headphones, harmonicas, pop stoppers, windscreens, wind instruments, etc. Also the products that include free software are excluded, wherever this has been registered.